Contact Us Online

What is Accurx?

All medical online triage requests will be available on our website from 7.30am until 12pm noon.

After 12pm noon, you will not be able to access the triage form until 7.30am the next working day. If after 12pm noon you believe your problem is urgent, please telephone the surgery.

For all non-urgent requests made after 12 pm, patients will be signposted for them to access care elsewhere where appropriate.

• Pharmacies are now able to see patients with coughs, colds, sore throats, earaches, infected insect bites, impetigo.
• The Walk in Centre in Norwich is open (7 am to 9 pm) for all acute minor illnesses and injuries.
• GP Front Door - this service can be found at the NNUH and Queen Elizabeth Hospital Kings Lynn.
• Community Urgent Eyecare Service, who deal with all sore, red, or painful eyes, loss of vision or foreign body in eyes.

We aim to respond to all medical requests within 48 hours. If you cannot access the internet, or do not have a smartphone, you can call the surgery. We will then complete the online triage form for you on your behalf. Alternatively, paper copies of the form can be found in reception at the surgery.

Make sure you provide us with as much information as possible, to help us help you.

Please be aware, that depending on the nature of your problem, you may be offered an appointment on the day or receive a phone call from the triage team. If you know you will be inaccessible then make sure you complete the section on the form, were it asks the best times to contact you.

If you require an appointment with a Practice Nurse or Health Care Assistant, you can do this via our Systmone Online Services or by calling the surgery after 10am.

Use Accurx for Elmham & Swanton Morley Surgeries