For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent appointments for today or tomorrow

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day. 

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

How to book

Book a Routine Appointment

Appointments with a GP or Nurse Practitioner are available every weekday. Currently, all our appointments with a GP or Nurse Practitioner are run via a telephone triage service. You may then of course be seen face to face in the surgery thereafter if it is felt necessary or we may ask to conduct a video consultation with you.

For an appointment with a Practice Nurse or Health Care Assistant please contact the Surgery after 2pm when our telephone lines are not so busy or beet the queue and contact us online.

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Use our online services
  4. Telephone your surgery:

Register a Birth or Death

Appointments with a Registrar for birth and deaths can now be booked via The Council Customer Service Centre on 0344 800 8020

Patients can call between 9am to 5pm Monday to Friday and book their appointment to register a birth or death at the best office for them, at the earliest or most convenient time.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01362 668 215.
  2. Cancel using our online services

Out of Hours

Enhanced Access

As part of the Mid-Norfolk Primary Care Network, we offer appointments with GPs, Nurses and other Healthcare Professionals to enhance access to GP services outside the normal surgery opening times.

Opening Times

  • Weekday Evenings: 6:30pm to 8pm
  • Saturdays: 6:30pm to 8pm
  • This service is for routine appointments only and can only be pre-booked.
  • This is not a walk-in or emergency service and you will need to pre-book an appointment to be seen.
  • If you require urgent care, please contact NHS 111 or, for medical emergencies, call 999.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy