Repeat Prescriptions


Please follow the guidelines and choose the right option for you.

If you submit your request online late on a Friday or over a weekend it won't be read until the Monday or after a Bank Holiday, the next working day.

Please allow us 72 hours (three working days), to process your prescription request and for remote deliveries.

We do not accept repeat prescription requests over the phone.

Ordering a Repeat Prescription

When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.

Learn how to nominate a pharmacy

Remote and Home Deliveries

We would like to remind patients who use this service that all prescription deliveries must be signed for and that NO medication will be left without a signature or with anyone under 18 years. If you cannot be at home to receive your order, the medication will be returned to the Surgery and you will need to make arrangements to collect it from the Surgery.  Dispensary offer this free weekly delivery service to the surrounding villages and especially for those unable to leave their homes.

The NHS App

Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.

Learn more about the NHS App

Use Online Services (SystmOnline)

The easiest way to order your prescription is by using our online services (SystmOnline).

Learn more about online services

You can make a custom request after you continued to the next page when ordering online to inform Dispensary where you want your medication delivered to if you have not been set up already for Remote or Home Delivery.

If nothing is written in the notes section on the next page, it will be assumed you will collect from Elmham Surgery, Swanton Morley Surgery or to the set location on your records.

Van Delivery & Collection Service

Elmham Surgery and Swanton Morley Surgery operate a free home delivery and collection service for medication.

We deliver and collect from:


  • Brisley
  • Colkirk
  • Gateley
  • Great Ryburgh
  • Horningtoft
  • S / Morley
  • Dereham


  • Bintree Post Office
  • Foulsham Spar Shop
  • Guist Post Office
  • Lyng Post Office
  • S/ Morley
  • Elsing
  • Foxley
  • Guestwick
  • Hindolveston
  • Lyng
  • Stibbard
  • Twyford
  • Wood Norton


  • Bawdeswell Stores
  • S / Morley
  • Bawdeswell
  • Billingford
  • Broom Green
  • North Elmham
  • Sparham
  • Worthing


  • S/ Morley Surgery
  • Gressenhall
  • East Bilney
  • Hoe
  • St Nicholas Ct


  • Gressenhall Post Office
  • Longham Post Office
  • Mileham Post Office
  • S/ Morley Stores
  • Bawdeswell Stores
  • S/Morley
  • Stanfield
  • Whissonsett
  • Tittleshall

The service is available to all of our patients – if you pay for your prescriptions please send your payment with your repeat request.  Any uncollected medications will be returned to the surgery.  Please note that you can only collect your prescription during Post Office opening hours. 

Please allow 3 working days for remote deliveries to ensure we have all the medication in time for delivery. 

When ordering prescriptions online you will have to register for our online services if you are able to.

Please ensure you write in the notes section where you want to collect your prescription from Elmham/Swanton, or home delivery/Post office. If nothing is written in the notes, it will be assumed you will collect from Elmham Surgery.

Your Local Pharmacy

Pharmacy Ordering / Collection Service

Pharmacies offer a prescription collection service from our Practice

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications.

Or, you can submit a handwritten request. You may also write out an order for someone else. You must include the patient's name, date of birth and requested medication.

By Post

You can post your prescription slip or written request to us at the Practice.

If you're unable to collect your prescription from the surgery, please include a stamped, addressed envelope for return by post. Please allow at least seven days if requesting your medication by post.

Medication Queries

Please get in touch with the surgery dispensary to raise a query about your medication. See the dispensary opening hours. Prescriptions with queries usually take an extra day or two to process.

Contact us

Please remember - when you call to collect your prescription, if you are exempt from prescription charges, we are required by law to ask you to produce evidence of exemption and will be unable to release your prescription without this.

More Information About Prescriptions