Friends and Family Test Results

Very helpful & quick to respond
Posted on: 07/03/2025

Thorough, efficient service and very friendly staff.
Posted on: 07/03/2025

My appointment was friendly very efficient & productive.
Posted on: 07/03/2025

Made me feel human and settled me down, no pressure
Posted on: 06/03/2025

Good
Posted on: 06/03/2025

I had to wait nearly 15 minutes after my appointment time
Posted on: 06/03/2025

All the staff at toftwood medical centre , were fantastic they all help me , when I needed it the most , I will really miss them , when toftwood closes , I am so so distraught about moving , the people who decided to closes it I have no words I can say what I think of them , all the staff at toftwood are amazing you don’t get that from anywhere else , I can’t bare to think what going to happen , .
Posted on: 06/03/2025

Seen on time at Elmham and very polite and helpful
Posted on: 06/03/2025

I had a prompt, empathetic and professional appointment at North Elmham surgery
Posted on: 06/03/2025

Excellent service and bang on time.
Posted on: 05/03/2025

All staff at Toftwood surgery that my husband and I have been seen by are helpful kind and truthful. The best surgery we have ever had. A big thank you to everyone and all the best in your new Jobs.
Posted on: 05/03/2025

Because this is a good surgery which should not be closing. Toftwood medical centre.
Posted on: 05/03/2025

Fast, issue focussed and expertise
Posted on: 05/03/2025

No problems
Posted on: 05/03/2025

Very efficient & in & out before my appointment time & no bruising.
Posted on: 05/03/2025

I am very wary of seeing doctor's and nurses . But when i visit my local doctors i always feel calm and relaxed
Posted on: 05/03/2025

The care from your practice is excellent, just a big pity they are closing the surgery and we are forced to move
Posted on: 05/03/2025

All the staff at Elmham and Swanton Morley surgeries are so helpful, kind and friendly. Am very thankful for their dedication and professionalism!
Posted on: 05/03/2025

Great hca
Posted on: 04/03/2025

Thorough, knowledgeable, compassionate are just some of the qualities your staff hold! Thank you for your care!
Posted on: 04/03/2025

A 20 minute wait but could not fault the service.
Posted on: 04/03/2025

Friendly efficient staff at Elmham Surgery.
Posted on: 04/03/2025

Toftwood medical centre is one of the best ones I've been to. Everyone is very welcoming and caring. Will be a shame to see it go
Posted on: 04/03/2025

Polite efficient staff. Appointments easy to make.
Posted on: 03/03/2025

I have attended twice in the last few weeks, once for my young child’s immunisations and again for my own cervical cancer screening, both appointments fill me with anxiety due to past experiences however as a new patient/family to this practice, I can honestly say I have never had more positive experiences. From the professionalism of the medical team and also all the supporting staff I have encountered, all of whom were very friendly, efficient and caring. This practice is run very well and evidently has a great team, the atmosphere is calm and other patients appeared happy and respectful. I would highly recommend this GP practice.
Posted on: 02/03/2025

Because it is true
Posted on: 02/03/2025

Dr was extremely nice and helpful and made me feel I was listened too. Thank you much appreciated. This was at Toftwood Surgery.
Posted on: 01/03/2025

In 28 plus years have never had anything less than excellent from the Toftwood practice
Posted on: 01/03/2025

Always excellent patient care.
Posted on: 02/01/2025

Efficient, pleasant and helpful nurse practitioner
Posted on: 01/01/2025

Because it’s a local efficient and friendly practice.
Posted on: 01/01/2025

Punctual and efficient
Posted on: 01/01/2025

Toftwood medical practice is the best, it will be impossible to get an appointment elsewhere The staff here are always so helpful Please do everything you can NOT TO CLOSE, so many of us need you here where we live, many of us older folk cannot travel when ill, and it's impossible to get a home visit.. PLEASE STAY
Posted on: 01/01/2025

Always feel the staff care about their patients at both Elmham and Swanton Morley surgeries
Posted on: 01/01/2025

I had an appointment for a diabetes blood test. It was done very quickly & I didn't have to wait to long in the waiting room. I needed to speak to an assistant pharmacist regarding new medication that wasn't on my repeat prescription. This was a Friday & she emailed the Pharmacist. I got a text on Monday & the request was sorted & I picked up the medication on the same day.
Posted on: 01/01/2025

Very efficient service. Clinician friendly, explained everything and booked next appointment there and then.
Posted on: 31/12/2024

Easy booking system with automatic appointment reminders. Warm welcome when you arrive at the surgery. The appointment was on time and was a pleasant attentive experience with no rushing.
Posted on: 31/12/2024

Toftwood. Very friendly staff also happy to help. Shame you are closing.
Posted on: 31/12/2024

Because I have always had very good care at Toftwood
Posted on: 31/12/2024

I am always happy with the treatment I receive. Everyone at the North Elmham practice is so pleasant and helpful.
Posted on: 27/12/2024

Don't understand that same day appointments do notwork for everyone and some people need to organize there work commitments. What is the problem with making an appointment to see a doctor/nurse in advance??
Posted on: 27/12/2024

Staff really nice and caring shame that Toftwood Medical Centre is closing they get to me really quick for blood test results. And if i need to see a doctor i get to see someone.
Posted on: 25/12/2024

Staff and service was excellent
Posted on: 24/12/2024

Prompt appointment and running to time
Posted on: 24/12/2024

Very professional
Posted on: 24/12/2024

Toftwood surgery. This surgery is amazing. You can always get an appointment, helpful staff. Absolutely gutted that it is closing in 2025.
Posted on: 24/12/2024

The dr was polite, helpful and informative and the staff are always friendly.
Posted on: 24/12/2024

always helpful and happy and polite
Posted on: 23/12/2024

A smooth appointment from the time I arrived through to the end, as always the staff were very polite and professional throughout
Posted on: 22/12/2024

I was in and out and could book appt online, the surgery was super busy but this service worked really well
Posted on: 22/12/2024

Very good always helpful at Toftwood Medical Centre such a great shame we our losing our local surgery.
Posted on: 22/12/2024

Very good in all shapes and forms. I cant fault anything!
Posted on: 22/12/2024

Toftwood is an excellent GP surgery. The staff are very approachable and friendly.
Posted on: 22/12/2024

Excellent efficient service. Well organised.Lovely staff.
Posted on: 21/12/2024

Was on time, nurse was very good.
Posted on: 21/12/2024

Phlebotomist discussed the context of the test within ongoing treatment. Receptionist very helpful in amending patient contact details
Posted on: 21/12/2024

It's a fantastic surgery,with caring and kind people
Posted on: 13/12/2024

The service was excellent from the two members of staff I saw. This is an absolutely excellent practice and medical centre, and the community is devastated by the decision of the ICB and primary care trust.
Posted on: 13/12/2024

Because the staff are kind and friendly and care about their patients even when they’ve got the worry that they might be losing their jobs
Posted on: 12/12/2024

Good surgery, new on line system seems to be working well. However it would always be beneficial to speak to a Dr and remain consistent with one GP.
Posted on: 12/12/2024

As always I was greeted by a friendly face and treated very well. It is such a shame that we are going to lose our brilliant Toftwood Medical Centre.
Posted on: 12/12/2024

Same day appointment - doctor very thorough
Posted on: 12/12/2024

Very friendly staff. I have had a much better experience with your practice already compared to my last practice. Thank you.
Posted on: 12/12/2024

GP seemed thorough in her examination,and made arrangements for more testing. Although a new patient to the surgery she took careful consideration of my symptoms and family history which reassured me.
Posted on: 12/12/2024

GPS on the whole are kind and helpful . As most things , some are better at listening but I think in general the service is good . Receptionists and pharmacy are polite kind and helpful
Posted on: 11/12/2024

Prompt response to my initial online enquiry followed by another prompt response to give me an appointment with a doctor who was very kind and caring. The whole surgery team I cannot fault. Thank you all.
Posted on: 30/09/2024

I receive a call to remind me to book my B12 appointment, which is very helpful to me, as in the past I have always forgotten and ended up bing overdue. Staff always very friendly and efficient.
Posted on: 29/09/2024

Staff cheerful and helpful. Relatively easy to get an appointment.
Posted on: 29/09/2024

Toftwood. Same day appointment. Excellent consultation. Reception Staff polite and helpful.
Posted on: 29/09/2024

Prompt treatment and all questions answered
Posted on: 28/09/2024

Because I've never had a problem getting to see a nurse or doctor.
Posted on: 28/09/2024

After coming in to make an appointment, I was in the next day and the doctor was relaxed listened, amd understood my situation and dealt with it very professionally
Posted on: 28/09/2024

Because the staff and doctors/nurses are always so polite and helpful. I feel listened to and since the surgery was taken on by elmham surgery the quality of care has gone up tenfold. I feel secure in their care
Posted on: 26/09/2024

My appointment at Elmham was so easy to arrange. Times were convenient and I was seen on time. The member of staff was very friendly and put me at ease straight away.
Posted on: 26/09/2024

All very straight forward. Nurse was friendly and personable. All done in minutes and next steps were explained when results are through.
Posted on: 25/09/2024

Blood test samples taken at Swanton Morley. Appt on time and health care assistant excellent. Reception also excellent. Thank you.
Posted on: 25/09/2024

Because the doctors and nures are very good and they make you feel welcome
Posted on: 25/09/2024

On time and dealt with professionally and courteously
Posted on: 25/09/2024

I have always found all staff at North Elmham surgery very friendly and helpful. I have always received a good service
Posted on: 25/09/2024

Can't fail the service here. Friendly and reassuring from all.
Posted on: 24/09/2024

I have always been treated with care and respect and have always got an appointment when required. Edwina and the reception staff have been exceptionally helpful and kind. I attend Toftwood Medical Centre.
Posted on: 24/09/2024

Because they are very good
Posted on: 24/09/2024

Always good service received at Elmham surgery. Undoubtedly one of the best surgery’s I’ve ever used.
Posted on: 24/09/2024

I had a lovely welcome at Swanton Morley surgery by both the receptionist and the nurse and the nurse during my appointment was really friendly.
Posted on: 24/09/2024

Apart from not getting an appointment easily, the surgery and staff are excellent!
Posted on: 24/09/2024

For a first visit staff were friendly and efficient
Posted on: 24/09/2024

My family live in Yorkshire and London and unable to travel to Norfolk. If they could and there was a need to visit a Dr Surgery then I would recommend North Elmham Surgery
Posted on: 24/09/2024

Dr took time to listen and understand problem
Posted on: 23/09/2024

Nurse taking the blood test was excellent. A great start to the day!
Posted on: 22/09/2024

Because it met my expectations
Posted on: 22/09/2024

I was seen quickly by the nurse very lovely. Very polite, very reassuring, practice very clean..
Posted on: 21/09/2024

Dr Griffiths-Jones is lovely, she puts you at ease, takes time to listen and explains clearly the outcome of your appointment. Thank you
Posted on: 21/09/2024

Every one kind and friendly. No delays.
Posted on: 17/08/2024

Prompt and very thorough investigation.leading to a quick resolution of an ongoing problem.
Posted on: 17/08/2024

A quick appointment and a thorough investigation
Posted on: 17/08/2024

Was pleased with appointment time
Posted on: 17/08/2024

I asked for an appointment to see a doctor I was seen at 16-15 I was examined and given a professional diagnosis and instructions as to how I could treat my condition ! Very pleased with everything
Posted on: 17/08/2024

Cos I was seen within 24 hours tested n gave me great advice Always very professional very polite n always helpful
Posted on: 17/08/2024

Iwas called in for blood tests, following recent ‘ heart failure’. The nurse understood why the blood tests were required, was cheerful, kind and efficient, and I was probably seen and out again in little more time than it took my husband to park the car! This was at Elmham Surgery.
Posted on: 17/08/2024

Great surgery. No issues getting an appt. Drs and staff are great. Surgery is clean and welcoming.
Posted on: 16/08/2024

The people I saw were helpful and listened.
Posted on: 16/08/2024

Elmham Seen promptly and dealt with in a very efficient and friendly manner
Posted on: 16/08/2024

Thorough and meaningful consultation.
Posted on: 16/08/2024

Efficiency, kindness and understanding.
Posted on: 16/08/2024

Excellent care, I felt I was really listened to and medical condition being taken care if
Posted on: 16/08/2024

Got me in promptly dealt with my issue
Posted on: 16/08/2024

Very pleasant staff, helpful and efficient.
Posted on: 26/07/2024

Because I had a very positive experience. I only had a blood test but the Nurse was friendly, professional, quick and informative.
Posted on: 26/07/2024

Staff all helpful and doctor understanding and very pleasant. We have moved from another surgery and are so pleased we did.
Posted on: 05/07/2024

I’m always satisfied with the outcome of my appointment
Posted on: 04/07/2024

I like the reception that are helpful and welcoming, appointments are easy to get and well conducted as well as on time.
Posted on: 04/07/2024

Doctor telephoned which in this circumstance was good for me and time effective for us both.
Posted on: 04/07/2024

I was seen on time, blood test done and out of the door within 10 minutes. What more could you want?
Posted on: 04/07/2024

Prompt service, Doctor that listened to my problem and had time.to run through the options for treatment.
Posted on: 04/07/2024

I have been to the surgery several times since moving to Beetley 18 months ago. I have found all the staff very helpful and friendly. My repeat prescriptions are always on time too. Thanks.
Posted on: 03/07/2024

On the whole, v good but waiting times on phone sometimes v long
Posted on: 02/07/2024

Because the people at thi surgery are very good and I would recommend them to my friends
Posted on: 26/06/2024

Doctor and nurse care was excellent
Posted on: 26/06/2024

That's how it is
Posted on: 26/06/2024

The staff are approachable and helpful. My issue was dealt with efficiently and sympathetically without me feeling rushed.
Posted on: 26/06/2024

The practice responded to my needs well. Appointment booked at convenient time and seen promptly
Posted on: 25/06/2024

The lady who took my blood as always put me at ease and was very professional.
Posted on: 25/06/2024

In and out in minutes for blood test
Posted on: 25/06/2024

Aways very helpful and caring.
Posted on: 25/06/2024

Because I've hardly ever had a problem with my surgery
Posted on: 25/06/2024

I had a very bad cut on my knee and I got an appointment very quickly and both the nurses I saw we very nice and kind to me as I was a bit nervous and I am only young !
Posted on: 25/06/2024

I always get excellent service at Toftwood medical centre
Posted on: 25/06/2024

Such a brilliant surgery. The reception staff are really helpful, I saw a GP the same day and as always the doctor was very caring and helpful. I am very grateful for being given such amazing treatment and living so close to a brilliant surgery. Thank you to all the staff.
Posted on: 25/06/2024

I had a lovely lady Dr and the girls on reception and pharmacy are friendly and helpful
Posted on: 19/06/2024

Very professionally dealt with
Posted on: 19/06/2024

The doctors, nurses and all staff are exceptionally helpful and kind
Posted on: 18/06/2024

Appointment on time polite staff clean area, procedure explained next steps explained.
Posted on: 18/06/2024

Because it was the best choice available, reallly it was better than very good.
Posted on: 18/06/2024

Prompt, friendly service
Posted on: 18/06/2024

I received a same day appointment and the doctor was very attentive.
Posted on: 18/06/2024

The doctors, nurses and staff at the practice are very caring and kind. We know we are in safe hands.
Posted on: 17/06/2024

All staff are very efficient and friendly, staff takes time to listen to what you have to say, and care for your welfare.
Posted on: 15/06/2024

Toftwood GP practice is very helpful. I never have any problems in getting appointments either telephone or face to face. Receptionist was very helpful over the phone and fit me in for the appointment in 2 days. My recent telephone appointment was very officiant and helpful.
Posted on: 15/06/2024

The doctor I have been seeing is excellent and makes sure he follows up on my treatment
Posted on: 12/06/2024

The receptionists and medical staff at the surgery are always as helpful as they can be and always attempt to accommodate your wishes
Posted on: 12/06/2024

Staff where very friendly and helpful
Posted on: 12/06/2024

Very efficient service from initial phone call to accurx message. Although there was a wait to see the doctor, I was kept informed of the delay. The doctor was also very good.
Posted on: 12/06/2024

Blood test are simple anything else you are taking pot luck
Posted on: 11/06/2024

Friendly, efficient, kind, caring, knowledgeable and informative.
Posted on: 11/06/2024

Friendly staff and great service
Posted on: 11/06/2024

Because I think this surgery do a great job and I feel so relaxed when going
Posted on: 11/06/2024

Friendly receptionist, and very efficient staff.
Posted on: 11/06/2024

Quick and efficient
Posted on: 11/06/2024

All the staff are helpful, efficient and provide an excellent service
Posted on: 11/06/2024

The nurse practitioner was extremely helpful and answered all my questions. She was also very good at taking blood and blood pressure. Iam very happy with everyone at Elmham surgery.
Posted on: 09/06/2024

Elmham Surgery should be put forward as THE standard that GP and pharmacy practices across the UK should aspire to. Given that they've had to contend with a rapidly expanding patient base, they still manage to provide an efficient, friendly and compassionate gold standard service. Thank you Elmham.
Posted on: 08/06/2024

Generally things are good the nurses doctors and office staff are good and helpful It’s just getting through on the phone and getting appointments which is sometimes frustrating
Posted on: 08/06/2024

I had issues with a previous appointment and the treatment I didn’t really get. But this has been fully rectified. And I am now feeling positive once again about the future of my recovery.
Posted on: 08/06/2024

Because all aspects of my visit was quick and easy
Posted on: 08/06/2024

Friendly service
Posted on: 08/06/2024

Because l have always been given prompt reliable advice.
Posted on: 08/06/2024

The chap I saw was very caring very professional and reassuring. I hope he stays at the toftwood surgery. Thank you.
Posted on: 08/06/2024

Because the receptionist and the doctors are always respectful, very kind and very helpful
Posted on: 07/06/2024

Because that was my answer to your question
Posted on: 07/06/2024

We are always pleased with the care and attention given by the doctors and staff.
Posted on: 07/06/2024

Quick, easy, friendly and painless blood test
Posted on: 07/06/2024

From the outset the muse was informative, very helpful, kind and considerate. She explained everything thoroughly and I came away feeling very satisfied with my appointment.
Posted on: 07/06/2024

Very thorough examination without rushing and doctor listened to me.
Posted on: 06/06/2024

Got an appointment dr was very understanding and my purpose for going in was sorted straight away
Posted on: 01/05/2024

Very impressed with all aspects of the surgery and staff. Everyone so friendly and helpful.
Posted on: 01/05/2024

Prompt attention and efficient consultation
Posted on: 01/05/2024

Because I was given a prompt response about what to do with my condition and I was referred to the right clinic in no time.
Posted on: 01/05/2024

Polite, professional and friendly felt at ease whilst there.
Posted on: 30/04/2024

Excellent service.
Posted on: 30/04/2024

Excellent staff, explained everything to me. Great follow up.
Posted on: 30/04/2024

Very efficient service. Prompt call and diagnoses given
Posted on: 30/04/2024

All staff are fantastic at what they do. The nurse I saw today could probably take my blood without me noticing if I was looking out the window
Posted on: 30/04/2024

You can get an appointment when needed. All staff are considerate and caring.
Posted on: 30/04/2024

Because you have always been our family dr's
Posted on: 30/04/2024

I’ve always had good treatment from all staff here so far!
Posted on: 30/04/2024

Last appointment was very welcoming, friendly and reassuring.
Posted on: 30/04/2024

I have no complaints with the care and support given or the staff at the practice who are lovely
Posted on: 29/04/2024

Appointment good but long wait for it.
Posted on: 29/04/2024

Staff and practioner efficient and polite,no waiting time,vaccination painless.
Posted on: 28/04/2024

Compassionate Practice Nurse Informative and put me at ease.
Posted on: 28/04/2024

This must be the best doctors surgery in the area, you get first class treatment from the doctors, nurses, pharmacy staff and of course the reception all under one roof. I cannot fault anything at all thank you all.
Posted on: 27/04/2024

Gp helpful
Posted on: 27/04/2024

The surgery has, like many others, a huge number of patients with a multitude of needs. I have always found the practice staff to be friendly, helpful and knowledgeable. I can't complain about the service I have received.
Posted on: 27/04/2024

I was seen on time, the nurse who took my blood test was professional, courteous and helpful, she didn't rush through the appointment but it was quick and easy.
Posted on: 09/04/2024

The staff at toftwood menial centre , are fantastic , with all the the pressure they , have , they are friendly and helped me all the time , I’ve phoned or had app , with the doctor or nurse practitioners , or nurse , and the receptionist , they all so amazing ,and I would like to say thank you to them all.
Posted on: 09/04/2024

Very understanding and very helpful
Posted on: 19/03/2024

Quick professional appointment.
Posted on: 01/03/2024

As this was my first visit since moving here, I was not aware of procedure but receptionist was very helpful and explained about ticket system
Posted on: 01/03/2024

Polite , friendly and profesional
Posted on: 01/03/2024

Elmham group are always helpful and accommodating.
Posted on: 01/03/2024

Excellent , as always
Posted on: 01/03/2024

I have always found staff and doctors really helpful and kind
Posted on: 01/03/2024

My appointment was very thorough and was with a GP that i have consulted with previously. I felt listened to and my concerns were heard. I feel that i now have a clear idea of my health issues and how to deal with them and any medical treatment/tests that i may need
Posted on: 29/02/2024

Polite staff,appointment at alloted time, consultation with nurse informative and went smoothly
Posted on: 29/02/2024

Always helpful
Posted on: 28/02/2024

Saw doctor on time.
Posted on: 28/02/2024

Seen fairly promptly and felt that I was being listened to
Posted on: 28/02/2024

It was nice to have a face to face with a doctor and not just a phone call.
Posted on: 28/02/2024

Life saving care provided.
Posted on: 28/02/2024

Good as always
Posted on: 28/02/2024

Very efficient service.
Posted on: 28/02/2024

Everyone involved (from reception to medical staff) were very efficient, kind and caring.
Posted on: 28/02/2024

The doctor was kind and knew everything i needed help with
Posted on: 28/02/2024

I just wanted to say that the level of care was incredible. I’m an anxious person who doesn’t like being in the surgery but I was out at ease instantly. I very much appreciate the kindness and care shown to me.
Posted on: 27/02/2024

Appointment easily made online. Seen quickly Courteous and friendly
Posted on: 27/02/2024

Pleasant people and not a long waiting time
Posted on: 27/02/2024

Booked a GP appointment which was great as I talked things through with the Doctor. The follow up x rays have been done and reported back to me as well as a further blood test. I feel confident that my issues and care are being handled well by the practice.
Posted on: 21/02/2024

Always excellent “experience “ at Elmham Surgery. It is a brilliant asset to the village and surrounding area.
Posted on: 21/02/2024

Very reassuring
Posted on: 21/02/2024

I am very grateful for the quick response and excellent attention to detail in my interview with the doctor. Thank you.
Posted on: 21/02/2024

I always have found Toftwood surgery really helpful and understanding from the receptionists right through to medical staff never have any issues !!
Posted on: 21/02/2024

As usual, greeted politely and cheerfully. Appointments running on time as usual . My identity confirmed, procedure carried out and sme advice offered. Enquired if I had any questions. None offered so appointment ended and informed that if any questions or problems arrived , don't hesitate to contact ythe surgert.
Posted on: 21/02/2024

The dr was lovely very understanding & took the time to listen
Posted on: 21/02/2024

I had gone to the wrong surgery, which meant I was late for my appointment. When I went in, I did not feel rushed, they still took their time with me and made me feel very comfortable.
Posted on: 21/02/2024

Friendly and efficient .
Posted on: 21/02/2024

Friendly and professional
Posted on: 14/02/2024

My Wife and I went for our health check, we were welcomed with a hello and a smile from the receptionist and from the nurse when called through ! My Wife has Limited hearing and lip reads, but the nurse made sure that my wife could see her face when asking questions ! We had a great experience Thanks to all the staff at Toftwood Medical Centre
Posted on: 09/02/2024

Very pleased to be given same day appointment. Great help and advice which is already working. Thank you.
Posted on: 08/02/2024

Again very nice staff nurse and doctor seen within 10 mins of appointment time
Posted on: 08/02/2024

Efficient, friendly and competent service. Thank you
Posted on: 08/02/2024

GP was kind, thoughtful, very knowledgable and had taken the time to remind themself of my problem,
Posted on: 08/02/2024

No issues with my recent appointment, friendly and efficient staff. Would recommend to my family and friends
Posted on: 08/02/2024

Your Service was Very Excellent and very Professional for me
Posted on: 08/02/2024

A friendly, very well run surgery.
Posted on: 08/02/2024

Seen by receptionist on arrival and didn't have to wait very long to see the nurse Julie. She answered my questions easily and test carried out swiftly and painless too. All friendly and helpful .
Posted on: 08/02/2024

Never had any problems .Staff is always friendly and professional.
Posted on: 08/02/2024

Although I had to wait for 3 weeks for my appointment my experience was a good one.
Posted on: 08/02/2024

Very friendly as was seen very quick.
Posted on: 08/02/2024

All staff are really friendly and helpful. We have good confidence. It is just a shame appointments are so hard to come by.
Posted on: 07/02/2024

The Doctor was very nice and sent me straight to the hospital.
Posted on: 07/02/2024

I found everyone very friendly . My appointment was very efficient and the nurse wasvery amicable andinformative.
Posted on: 07/02/2024

Seen on time and showed genuine interest in my reason for attending.
Posted on: 07/02/2024

Very caring staff and friendly.
Posted on: 07/02/2024

I understand that you are almost overwhelmed with requests for appointments and it can be very frustrating to call and find that you are 32nd in a queue but, I was seen within 24 hours and am very grateful for it. Thank you
Posted on: 07/02/2024

We are new patients and very impressed with our experience at the surgery. The appointment system and messaging is excellent.
Posted on: 07/02/2024

Always very friendly and helpful
Posted on: 07/02/2024

Welcoming reception staff. The nurse was friendly, helpful and professional. I was seen promptly at my appointment time.
Posted on: 07/02/2024

Excellent doctors and pharmasists
Posted on: 07/02/2024

It ws just my monthly blòd test
Posted on: 07/02/2024

Everyone I dealt with was polite, welcoming and friendly. I was dealt with swiftly and efficiently. Overall a positive experience.
Posted on: 07/02/2024

After a short wait i got offered a dr appt later the same day. The Dr sorted out the problem and prescribed the necessary medication. Thank you
Posted on: 07/02/2024

Appointment was in time give. Don’t have to wait longer.
Posted on: 07/02/2024

The doctor really listened to my concerns and made sure i had the right medication.
Posted on: 07/02/2024

Staff very kind and friendly
Posted on: 02/02/2024

All the staff from front of house to the pharmacy are all amazing. Nothing is ever to much trouble, and in some cases, especially singling out the pharmacy team, over and above. Without you all, I probably wouldn’t be here now.
Posted on: 02/02/2024

Due to my medical health, I have had to engage in several services offered by Elmham Surgery in recent months and I could not have received a better service. All members of the skill mix Team at the Surgery from the Reception Administrative Team to the Pharmacy to the Nursing and GP Team have been caring and supportive in their care and attention. I feel incredibly lucky to be registered at such a great Surgery with such a caring and efficient Team. Thank you.
Posted on: 02/02/2024

Very helpful nurse
Posted on: 02/02/2024

My appointment was on time. The nurse was brilliant, I was treated with respect and empathy.
Posted on: 02/02/2024

Excellent advice also provided - Appointment for Dr made.
Posted on: 02/02/2024

The lovely lady doctor I saw was very lovely
Posted on: 02/02/2024

Nurse was very easy to talk to and very friendly
Posted on: 02/02/2024

Only a blood test but on time 'pleasant' experience.
Posted on: 01/02/2024

Staff were very helpful. And i was very pleased with them.
Posted on: 01/02/2024

I was seen promptly; the receptionist was more than helpful; the phlebotomist was kind, friendly and very efficient.
Posted on: 01/02/2024

On time and very efficient and friendly nurse
Posted on: 01/02/2024

All staff, reception, Dr and pharmacy are very kind and understanding, they made sure i understood exactly what they were saying due to my disability.
Posted on: 01/02/2024

Very understanding gp. Gave me the time I needed. Seemed interested in my situation. Many thanks
Posted on: 01/02/2024

I find it very difficult to get through on the phone to make an appointment. When I do the receptionist are very kind and understanding and helpful.
Posted on: 01/02/2024

I was greeted very well when i arrived. The receptionist was very friendly and helpful. I was seen promptly and treated very professionally but in a friendly way.
Posted on: 01/02/2024

Listened no judgment professional when needed but also compassionate too, outstanding
Posted on: 01/02/2024

The doctor gave me time to ask questions. My questions were all answered. A hospital referral was agreed.
Posted on: 01/02/2024

Well looked after Nothing too much trouble
Posted on: 31/01/2024

Doctor very thorough. Quite a long wait for prescription.
Posted on: 31/01/2024

Friendly and made me feel at ease.
Posted on: 31/01/2024

Didn't have to wait, staff friendly.
Posted on: 31/01/2024

Lady was friendly, informative and professional
Posted on: 31/01/2024

Appointment within one hour of calling Toftwood surgery and seen promptly on arrival
Posted on: 31/01/2024

A very efficient service from contacting me to arrange a convenient appointment to completing the session; receptionists and nurse were very pleasant and efficient. Thank you
Posted on: 26/01/2024

Was attended to by a competent practitioner
Posted on: 26/01/2024

I was seen on time, The Nurse checked my understanding of why i was having my blood test.
Posted on: 26/01/2024

The doctor tried to book me an ultras scan to our best of his ability, but unfortunately have to go down the road of an x-ray first. Did think that he was listened to me and my problem. Thank you.
Posted on: 26/01/2024

The only problem as always is sitting on the phone , redialing for 20 minutes plus. The medical attention is first class.Thank you
Posted on: 25/01/2024

I was seen on time and the appointment was quick and efficient.
Posted on: 25/01/2024

As I was going on holiday, the next week everything was rushed through for me and everything was done thoroughly and quickly. Thank you
Posted on: 25/01/2024

My appointment was made at a time to suit me. I was seen on time and my blood test taken very efficiently by a friendly and helpful professional .
Posted on: 25/01/2024

To be able to understand a doctor is very important and it’s very embarrassing to keep asking a doctor to repeat what he has said. So one comes away still having unanswered questions. I must say, however, that the doctor I saw was very patient, kind and helpful
Posted on: 25/01/2024

Nurse was polite and very pleasant towards me.
Posted on: 25/01/2024

Was looked after very well Thank you
Posted on: 25/01/2024

Nice and kind people who have been attending me
Posted on: 25/01/2024

I never have had any problems down at the surgery.The staff are always friendly and professional.
Posted on: 25/01/2024

I'm happy.
Posted on: 25/01/2024

Prepared to listen which is very important. Friendly and helpful.
Posted on: 25/01/2024

Daughter visiting for blood test normally quite traumatic due to fear of needles but the nurse was so kind, patient and encouraging, quickly obtained the sample, least stressful blood sample appointment she's ever had.
Posted on: 25/01/2024

Nurse Practitioner, followed concurrently by GP telephone appointment, and collected medication within minutes. Couldn’t fault.
Posted on: 25/01/2024

I have been very impressed with the care I have received recently. I feel that I am being treated as an individual and all my questions have been dealt with very professionaĺy.
Posted on: 25/01/2024

From the receptionists to the nurses everyone is friendly, helpful and polite.
Posted on: 25/01/2024

All my appointsments have been on time , staff welcoming . No issues at all...
Posted on: 24/01/2024

The nurse was very friendly and answered my questions.
Posted on: 24/01/2024

Unfortunately, I didn’t get to see the GP I was expecting to. The GP that I did see, although pleasant, didn’t seem particularly confident nor knowledgeable about the practice procedures.
Posted on: 24/01/2024

Routine hypertension test. Didnt have to wait long, friendly phlebotomist
Posted on: 24/01/2024

Doctor was clear and polite and put my mind at rest with his diagnosis and explanations . Overall very satisfied.
Posted on: 24/01/2024

All staff we're very friendly and helpful.
Posted on: 24/01/2024

Prompt and attentive.
Posted on: 24/01/2024

Very helpful and friendly staff
Posted on: 24/01/2024

Friendly and helpful receptionist made it easy.
Posted on: 24/01/2024

I’ve had many ongoing health issues and have been fighting for a while to get help from anyone. I’ll admit that in the last year the standards at the surgery at slipped however my appointment last night was brilliant! I couldn’t have asked for more. I hope this continues!
Posted on: 24/01/2024

Very informative appointment
Posted on: 24/01/2024

My blood test was dealt with care and understanding, which made me feel very comfortable and relaxed.
Posted on: 23/01/2024

Everyone was extremely helpful and friendly
Posted on: 20/01/2024

Excellent doctor Explained everything very well Very caring Thanks very much
Posted on: 20/01/2024

Seen on time. Lovely nurse very friendly and made me feel at ease
Posted on: 19/01/2024

Always helpful
Posted on: 19/01/2024

Staff friendly, appointment was on time.
Posted on: 19/01/2024

As usual friendly and helpful staff in all departments. Always had excellent services over the years. A surgery with a very good reputation.
Posted on: 19/01/2024

Don,t have a provlem with any of the surgeries. Always been very pleased, staff are efficient curteous and helpful!
Posted on: 19/01/2024

Can’t fault Toftwood medical centre since joining from a different surgery, from the receptionists, nurses and doctors they all go above and beyond to help and make your experience as pleasant as possible. Well done
Posted on: 19/01/2024

Nurse was very informative and explained all the test I required. Needed a follow up but no appointments available so will have to try again to book in a weeks time. Need to remember to do this incase appointments book up again? Would be good to have a system within the practice that would have a list of patients to contact once the lists are opened up once more.
Posted on: 19/01/2024

Very efficient time wise and helpful
Posted on: 19/01/2024

Seen on time, the Nurse Practitioner was very helpful and efficient.
Posted on: 19/01/2024

The surgery is warm and inviting. The staff are friendly. I rarely have to wait too long to be seen and if it is urgent, I have always been seen promptly.
Posted on: 19/01/2024

Great nurse.
Posted on: 19/01/2024

Very easy to talk to Doctor, listened and explained everything well, This was my 1st visit to the surgery since moving to the area, felt at ease and well looked after, Thank you
Posted on: 21/12/2023

Brilliant to be able to get a service that in the past I have had to go to a specialised clinic for. Staff were friendly, kind and professional.
Posted on: 12/12/2023

The service provided at Elmham surgery is outstanding from the clean and welcoming building to the friendly and professional staff, it cannot be faulted.
Posted on: 30/11/2023

I felt listened to by the doctor and she put me at ease talking about a potentially embarrassing problem.
Posted on: 08/11/2023

Dr was very polite, patient and helpful
Posted on: 01/11/2023

The Gp was very understanding and reassuring.
Posted on: 30/10/2023

The Dr that phoned me regarding my request was extremely kind & understanding, I previously spoke to this Dr a month ago when I needed some help, again very helpful & understanding, it was a relief to get some straight forward professional kind help, thankyou.
Posted on: 25/10/2023

Dr was great really took time to listen and offer support and reassurance
Posted on: 06/10/2023

I cant thank all the staff enough. Have been so ki d and helpful though a difficult time .
Posted on: 30/09/2023

Will send covering letter. Thanks for excellent service from all departments.
Posted on: 30/09/2023

Dr was very friendly, understanding and thorough.
Posted on: 18/09/2023

Were amazing, talked me through every step and reassured me all the way, even after having a funny turn both dr and nurse made sure I was ok before I left.
Posted on: 06/09/2023

I really appreciated the support I received & the efforts to make me feel comfortable during the procedure.
Posted on: 06/09/2023

Very helpful reception staff, helps with getting myself an appointment to see a Dr. On the same day, Dr has been extremely helpful and thorough with my shoulder injuries, having x rays, ultra sound and now waiting for a visit to the trauma orthopaedic department at the hospital. Just would like a say overall a Fantastic Surgery. Thanks
Posted on: 23/08/2023

I was so impressed by how quickly everyone rallied to help me after mis communication at The Spire Hospital . The NE receptionist organised a blood test within 3 hrs and the nurse was excellent, giving me good advice and being very reassuring. Then a phone call from Dr , who was up and running with what had happened, took control and gently talked me through the situation, reassuring me and suggesting a way forward . What a brilliant Surgery all working together for our good. Thank you to all
Posted on: 12/08/2023

Excellent to be able to get an appointment on the day, without the 3 week wait. Sifting patients' needs via the telephone initially means that if a Nurse Practioner can deal with the query this frees up the doctor's valuable time to see those who need to be seen. Dr gave the impression of caring, and did not rush the appointment.
Posted on: 09/08/2023

Pleasant consultation with a plan to try to solve the problem.
Posted on: 05/08/2023

I can honestly say that I have never met a more professional and thorough doctor in my life. Dr is everything you imagine a doctor to be but never met, until now. Dr actually looked at me whilst I was talking and not fixated on the computer screen as you usually find. She addressed all my concerns. And I know this is selfish but can we keep her please. (I understand she normally works out of Elmham) thank you to all the stall on reception too.
Posted on: 05/08/2023

Efficiency and consultation were both superb and I left feeling very well cared for
Posted on: 05/08/2023

I can not fault Elmham practice. The service impeccable.
Posted on: 02/08/2023

I have monthly blood tests that I really dislike and have a slight needle phobia, but I am put at ease as I walk into the room. I feel more relaxed as soon as I am greeted and the nurse always seem to take my mind off the test with a friendly professional manner.
Posted on: 02/08/2023

I felt the Doctor was very thorough,listened to what I had to say and was very knowledgeable. She asked me several questions and explained everything. I left feeling very happy and confident in what I had been given.
Posted on: 27/07/2023

Excelent service thorough freindly professional
Posted on: 20/07/2023

I have never had a problem arranging appointments and feel i have been listened to regarding the reason for my recent visits.
Posted on: 19/07/2023

The surgery's very good and i had a potential series health issue which was dealt with very swiftly and professionally. Thank you
Posted on: 17/07/2023

Polite friendly and all round amazing doctor
Posted on: 21/06/2023

I got through quite quickly to make my appointment and was offered one that morning. I had a short wait at the surgery before seeing the doctor, but once in the room the doctor had already reviewed my records and allowed me enough time to detail my reason for attending. A plan of action was agreed and a prescription issued, with follow up by the asthma nurses in a couple of weeks. Very pleased with my experience.
Posted on: 21/06/2023

Excellent service but would like to be seen earlier of course
Posted on: 21/06/2023

Very thorough, caring and knowledgeable. Thank you
Posted on: 07/06/2023

Friendly Staff and consultation went well.
Posted on: 15/07/2022

Very happy
Posted on: 07/07/2022

Friendly practice very helpful
Posted on: 20/04/2022

Great surgery
Posted on: 30/03/2020