Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 81% Very good
  • 13% Good
  • 3% Neither good nor poor
  • 2% Poor
  • 1% Very poor
  • 0% Don't Know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't Know
Jan 2024 148 23 8 5 2 0
Feb 2024 311 52 8 6 4 0
Mar 2024 12 2 0 0 0 0
Apr 2024 0 0 0 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

Quick professional appointment.
Posted on: 01/03/2024

As this was my first visit since moving here, I was not aware of procedure but receptionist was very helpful and explained about ticket system
Posted on: 01/03/2024

Polite , friendly and profesional
Posted on: 01/03/2024

Elmham group are always helpful and accommodating.
Posted on: 01/03/2024

Excellent , as always
Posted on: 01/03/2024

I have always found staff and doctors really helpful and kind
Posted on: 01/03/2024

My appointment was very thorough and was with a GP that i have consulted with previously. I felt listened to and my concerns were heard. I feel that i now have a clear idea of my health issues and how to deal with them and any medical treatment/tests that i may need
Posted on: 29/02/2024

Polite staff,appointment at alloted time, consultation with nurse informative and went smoothly
Posted on: 29/02/2024

Always helpful
Posted on: 28/02/2024

Saw doctor on time.
Posted on: 28/02/2024

Seen fairly promptly and felt that I was being listened to
Posted on: 28/02/2024

It was nice to have a face to face with a doctor and not just a phone call.
Posted on: 28/02/2024

Life saving care provided.
Posted on: 28/02/2024

Good as always
Posted on: 28/02/2024

Very efficient service.
Posted on: 28/02/2024

Everyone involved (from reception to medical staff) were very efficient, kind and caring.
Posted on: 28/02/2024

The doctor was kind and knew everything i needed help with
Posted on: 28/02/2024

I just wanted to say that the level of care was incredible. I’m an anxious person who doesn’t like being in the surgery but I was out at ease instantly. I very much appreciate the kindness and care shown to me.
Posted on: 27/02/2024

Appointment easily made online. Seen quickly Courteous and friendly
Posted on: 27/02/2024

Pleasant people and not a long waiting time
Posted on: 27/02/2024

Booked a GP appointment which was great as I talked things through with the Doctor. The follow up x rays have been done and reported back to me as well as a further blood test. I feel confident that my issues and care are being handled well by the practice.
Posted on: 21/02/2024

Always excellent “experience “ at Elmham Surgery. It is a brilliant asset to the village and surrounding area.
Posted on: 21/02/2024

Very reassuring
Posted on: 21/02/2024

I am very grateful for the quick response and excellent attention to detail in my interview with the doctor. Thank you.
Posted on: 21/02/2024

I always have found Toftwood surgery really helpful and understanding from the receptionists right through to medical staff never have any issues !!
Posted on: 21/02/2024

As usual, greeted politely and cheerfully. Appointments running on time as usual . My identity confirmed, procedure carried out and sme advice offered. Enquired if I had any questions. None offered so appointment ended and informed that if any questions or problems arrived , don't hesitate to contact ythe surgert.
Posted on: 21/02/2024

The dr was lovely very understanding & took the time to listen
Posted on: 21/02/2024

I had gone to the wrong surgery, which meant I was late for my appointment. When I went in, I did not feel rushed, they still took their time with me and made me feel very comfortable.
Posted on: 21/02/2024

Friendly and efficient .
Posted on: 21/02/2024

Friendly and professional
Posted on: 14/02/2024

My Wife and I went for our health check, we were welcomed with a hello and a smile from the receptionist and from the nurse when called through ! My Wife has Limited hearing and lip reads, but the nurse made sure that my wife could see her face when asking questions ! We had a great experience Thanks to all the staff at Toftwood Medical Centre
Posted on: 09/02/2024

Very pleased to be given same day appointment. Great help and advice which is already working. Thank you.
Posted on: 08/02/2024

Again very nice staff nurse and doctor seen within 10 mins of appointment time
Posted on: 08/02/2024

Efficient, friendly and competent service. Thank you
Posted on: 08/02/2024

GP was kind, thoughtful, very knowledgable and had taken the time to remind themself of my problem,
Posted on: 08/02/2024

No issues with my recent appointment, friendly and efficient staff. Would recommend to my family and friends
Posted on: 08/02/2024

Your Service was Very Excellent and very Professional for me
Posted on: 08/02/2024

A friendly, very well run surgery.
Posted on: 08/02/2024

Seen by receptionist on arrival and didn't have to wait very long to see the nurse Julie. She answered my questions easily and test carried out swiftly and painless too. All friendly and helpful .
Posted on: 08/02/2024

Never had any problems .Staff is always friendly and professional.
Posted on: 08/02/2024

Although I had to wait for 3 weeks for my appointment my experience was a good one.
Posted on: 08/02/2024

Very friendly as was seen very quick.
Posted on: 08/02/2024

All staff are really friendly and helpful. We have good confidence. It is just a shame appointments are so hard to come by.
Posted on: 07/02/2024

The Doctor was very nice and sent me straight to the hospital.
Posted on: 07/02/2024

I found everyone very friendly . My appointment was very efficient and the nurse wasvery amicable andinformative.
Posted on: 07/02/2024

Seen on time and showed genuine interest in my reason for attending.
Posted on: 07/02/2024

Very caring staff and friendly.
Posted on: 07/02/2024

I understand that you are almost overwhelmed with requests for appointments and it can be very frustrating to call and find that you are 32nd in a queue but, I was seen within 24 hours and am very grateful for it. Thank you
Posted on: 07/02/2024

We are new patients and very impressed with our experience at the surgery. The appointment system and messaging is excellent.
Posted on: 07/02/2024

Always very friendly and helpful
Posted on: 07/02/2024

Welcoming reception staff. The nurse was friendly, helpful and professional. I was seen promptly at my appointment time.
Posted on: 07/02/2024

Excellent doctors and pharmasists
Posted on: 07/02/2024

It ws just my monthly blòd test
Posted on: 07/02/2024

Everyone I dealt with was polite, welcoming and friendly. I was dealt with swiftly and efficiently. Overall a positive experience.
Posted on: 07/02/2024

After a short wait i got offered a dr appt later the same day. The Dr sorted out the problem and prescribed the necessary medication. Thank you
Posted on: 07/02/2024

Appointment was in time give. Don’t have to wait longer.
Posted on: 07/02/2024

The doctor really listened to my concerns and made sure i had the right medication.
Posted on: 07/02/2024

Staff very kind and friendly
Posted on: 02/02/2024

All the staff from front of house to the pharmacy are all amazing. Nothing is ever to much trouble, and in some cases, especially singling out the pharmacy team, over and above. Without you all, I probably wouldn’t be here now.
Posted on: 02/02/2024

Due to my medical health, I have had to engage in several services offered by Elmham Surgery in recent months and I could not have received a better service. All members of the skill mix Team at the Surgery from the Reception Administrative Team to the Pharmacy to the Nursing and GP Team have been caring and supportive in their care and attention. I feel incredibly lucky to be registered at such a great Surgery with such a caring and efficient Team. Thank you.
Posted on: 02/02/2024

Very helpful nurse
Posted on: 02/02/2024

My appointment was on time. The nurse was brilliant, I was treated with respect and empathy.
Posted on: 02/02/2024

Excellent advice also provided - Appointment for Dr made.
Posted on: 02/02/2024

The lovely lady doctor I saw was very lovely
Posted on: 02/02/2024

Nurse was very easy to talk to and very friendly
Posted on: 02/02/2024

Only a blood test but on time 'pleasant' experience.
Posted on: 01/02/2024

Staff were very helpful. And i was very pleased with them.
Posted on: 01/02/2024

I was seen promptly; the receptionist was more than helpful; the phlebotomist was kind, friendly and very efficient.
Posted on: 01/02/2024

On time and very efficient and friendly nurse
Posted on: 01/02/2024

All staff, reception, Dr and pharmacy are very kind and understanding, they made sure i understood exactly what they were saying due to my disability.
Posted on: 01/02/2024

Very understanding gp. Gave me the time I needed. Seemed interested in my situation. Many thanks
Posted on: 01/02/2024

I find it very difficult to get through on the phone to make an appointment. When I do the receptionist are very kind and understanding and helpful.
Posted on: 01/02/2024

I was greeted very well when i arrived. The receptionist was very friendly and helpful. I was seen promptly and treated very professionally but in a friendly way.
Posted on: 01/02/2024

Listened no judgment professional when needed but also compassionate too, outstanding
Posted on: 01/02/2024

The doctor gave me time to ask questions. My questions were all answered. A hospital referral was agreed.
Posted on: 01/02/2024

Well looked after Nothing too much trouble
Posted on: 31/01/2024

Doctor very thorough. Quite a long wait for prescription.
Posted on: 31/01/2024

Friendly and made me feel at ease.
Posted on: 31/01/2024

Didn't have to wait, staff friendly.
Posted on: 31/01/2024

Lady was friendly, informative and professional
Posted on: 31/01/2024

Appointment within one hour of calling Toftwood surgery and seen promptly on arrival
Posted on: 31/01/2024

A very efficient service from contacting me to arrange a convenient appointment to completing the session; receptionists and nurse were very pleasant and efficient. Thank you
Posted on: 26/01/2024

Was attended to by a competent practitioner
Posted on: 26/01/2024

I was seen on time, The Nurse checked my understanding of why i was having my blood test.
Posted on: 26/01/2024

The doctor tried to book me an ultras scan to our best of his ability, but unfortunately have to go down the road of an x-ray first. Did think that he was listened to me and my problem. Thank you.
Posted on: 26/01/2024

The only problem as always is sitting on the phone , redialing for 20 minutes plus. The medical attention is first class.Thank you
Posted on: 25/01/2024

I was seen on time and the appointment was quick and efficient.
Posted on: 25/01/2024

As I was going on holiday, the next week everything was rushed through for me and everything was done thoroughly and quickly. Thank you
Posted on: 25/01/2024

My appointment was made at a time to suit me. I was seen on time and my blood test taken very efficiently by a friendly and helpful professional .
Posted on: 25/01/2024

To be able to understand a doctor is very important and it’s very embarrassing to keep asking a doctor to repeat what he has said. So one comes away still having unanswered questions. I must say, however, that the doctor I saw was very patient, kind and helpful
Posted on: 25/01/2024

Nurse was polite and very pleasant towards me.
Posted on: 25/01/2024

Was looked after very well Thank you
Posted on: 25/01/2024

Nice and kind people who have been attending me
Posted on: 25/01/2024

I never have had any problems down at the surgery.The staff are always friendly and professional.
Posted on: 25/01/2024

I'm happy.
Posted on: 25/01/2024

Prepared to listen which is very important. Friendly and helpful.
Posted on: 25/01/2024

Daughter visiting for blood test normally quite traumatic due to fear of needles but the nurse was so kind, patient and encouraging, quickly obtained the sample, least stressful blood sample appointment she's ever had.
Posted on: 25/01/2024

Nurse Practitioner, followed concurrently by GP telephone appointment, and collected medication within minutes. Couldn’t fault.
Posted on: 25/01/2024

I have been very impressed with the care I have received recently. I feel that I am being treated as an individual and all my questions have been dealt with very professionaĺy.
Posted on: 25/01/2024

From the receptionists to the nurses everyone is friendly, helpful and polite.
Posted on: 25/01/2024

All my appointsments have been on time , staff welcoming . No issues at all...
Posted on: 24/01/2024

The nurse was very friendly and answered my questions.
Posted on: 24/01/2024

Unfortunately, I didn’t get to see the GP I was expecting to. The GP that I did see, although pleasant, didn’t seem particularly confident nor knowledgeable about the practice procedures.
Posted on: 24/01/2024

Routine hypertension test. Didnt have to wait long, friendly phlebotomist
Posted on: 24/01/2024

Doctor was clear and polite and put my mind at rest with his diagnosis and explanations . Overall very satisfied.
Posted on: 24/01/2024

All staff we're very friendly and helpful.
Posted on: 24/01/2024

Prompt and attentive.
Posted on: 24/01/2024

Very helpful and friendly staff
Posted on: 24/01/2024

Friendly and helpful receptionist made it easy.
Posted on: 24/01/2024

I’ve had many ongoing health issues and have been fighting for a while to get help from anyone. I’ll admit that in the last year the standards at the surgery at slipped however my appointment last night was brilliant! I couldn’t have asked for more. I hope this continues!
Posted on: 24/01/2024

Very informative appointment
Posted on: 24/01/2024

My blood test was dealt with care and understanding, which made me feel very comfortable and relaxed.
Posted on: 23/01/2024

Everyone was extremely helpful and friendly
Posted on: 20/01/2024

Excellent doctor Explained everything very well Very caring Thanks very much
Posted on: 20/01/2024

Seen on time. Lovely nurse very friendly and made me feel at ease
Posted on: 19/01/2024

Always helpful
Posted on: 19/01/2024

Staff friendly, appointment was on time.
Posted on: 19/01/2024

As usual friendly and helpful staff in all departments. Always had excellent services over the years. A surgery with a very good reputation.
Posted on: 19/01/2024

Don,t have a provlem with any of the surgeries. Always been very pleased, staff are efficient curteous and helpful!
Posted on: 19/01/2024

Can’t fault Toftwood medical centre since joining from a different surgery, from the receptionists, nurses and doctors they all go above and beyond to help and make your experience as pleasant as possible. Well done
Posted on: 19/01/2024

Nurse was very informative and explained all the test I required. Needed a follow up but no appointments available so will have to try again to book in a weeks time. Need to remember to do this incase appointments book up again? Would be good to have a system within the practice that would have a list of patients to contact once the lists are opened up once more.
Posted on: 19/01/2024

Very efficient time wise and helpful
Posted on: 19/01/2024

Seen on time, the Nurse Practitioner was very helpful and efficient.
Posted on: 19/01/2024

The surgery is warm and inviting. The staff are friendly. I rarely have to wait too long to be seen and if it is urgent, I have always been seen promptly.
Posted on: 19/01/2024

Great nurse.
Posted on: 19/01/2024

Very easy to talk to Doctor, listened and explained everything well, This was my 1st visit to the surgery since moving to the area, felt at ease and well looked after, Thank you
Posted on: 21/12/2023

Brilliant to be able to get a service that in the past I have had to go to a specialised clinic for. Staff were friendly, kind and professional.
Posted on: 12/12/2023

The service provided at Elmham surgery is outstanding from the clean and welcoming building to the friendly and professional staff, it cannot be faulted.
Posted on: 30/11/2023

I felt listened to by the doctor and she put me at ease talking about a potentially embarrassing problem.
Posted on: 08/11/2023

Dr was very polite, patient and helpful
Posted on: 01/11/2023

The Gp was very understanding and reassuring.
Posted on: 30/10/2023

The Dr that phoned me regarding my request was extremely kind & understanding, I previously spoke to this Dr a month ago when I needed some help, again very helpful & understanding, it was a relief to get some straight forward professional kind help, thankyou.
Posted on: 25/10/2023

Dr was great really took time to listen and offer support and reassurance
Posted on: 06/10/2023

I cant thank all the staff enough. Have been so ki d and helpful though a difficult time .
Posted on: 30/09/2023

Will send covering letter. Thanks for excellent service from all departments.
Posted on: 30/09/2023

Dr was very friendly, understanding and thorough.
Posted on: 18/09/2023

Were amazing, talked me through every step and reassured me all the way, even after having a funny turn both dr and nurse made sure I was ok before I left.
Posted on: 06/09/2023

I really appreciated the support I received & the efforts to make me feel comfortable during the procedure.
Posted on: 06/09/2023

Very helpful reception staff, helps with getting myself an appointment to see a Dr. On the same day, Dr has been extremely helpful and thorough with my shoulder injuries, having x rays, ultra sound and now waiting for a visit to the trauma orthopaedic department at the hospital. Just would like a say overall a Fantastic Surgery. Thanks
Posted on: 23/08/2023

I was so impressed by how quickly everyone rallied to help me after mis communication at The Spire Hospital . The NE receptionist organised a blood test within 3 hrs and the nurse was excellent, giving me good advice and being very reassuring. Then a phone call from Dr , who was up and running with what had happened, took control and gently talked me through the situation, reassuring me and suggesting a way forward . What a brilliant Surgery all working together for our good. Thank you to all
Posted on: 12/08/2023

Excellent to be able to get an appointment on the day, without the 3 week wait. Sifting patients' needs via the telephone initially means that if a Nurse Practioner can deal with the query this frees up the doctor's valuable time to see those who need to be seen. Dr gave the impression of caring, and did not rush the appointment.
Posted on: 09/08/2023

Pleasant consultation with a plan to try to solve the problem.
Posted on: 05/08/2023

I can honestly say that I have never met a more professional and thorough doctor in my life. Dr is everything you imagine a doctor to be but never met, until now. Dr actually looked at me whilst I was talking and not fixated on the computer screen as you usually find. She addressed all my concerns. And I know this is selfish but can we keep her please. (I understand she normally works out of Elmham) thank you to all the stall on reception too.
Posted on: 05/08/2023

Efficiency and consultation were both superb and I left feeling very well cared for
Posted on: 05/08/2023

I can not fault Elmham practice. The service impeccable.
Posted on: 02/08/2023

I have monthly blood tests that I really dislike and have a slight needle phobia, but I am put at ease as I walk into the room. I feel more relaxed as soon as I am greeted and the nurse always seem to take my mind off the test with a friendly professional manner.
Posted on: 02/08/2023

I felt the Doctor was very thorough,listened to what I had to say and was very knowledgeable. She asked me several questions and explained everything. I left feeling very happy and confident in what I had been given.
Posted on: 27/07/2023

Excelent service thorough freindly professional
Posted on: 20/07/2023

I have never had a problem arranging appointments and feel i have been listened to regarding the reason for my recent visits.
Posted on: 19/07/2023

The surgery's very good and i had a potential series health issue which was dealt with very swiftly and professionally. Thank you
Posted on: 17/07/2023

Polite friendly and all round amazing doctor
Posted on: 21/06/2023

I got through quite quickly to make my appointment and was offered one that morning. I had a short wait at the surgery before seeing the doctor, but once in the room the doctor had already reviewed my records and allowed me enough time to detail my reason for attending. A plan of action was agreed and a prescription issued, with follow up by the asthma nurses in a couple of weeks. Very pleased with my experience.
Posted on: 21/06/2023

Excellent service but would like to be seen earlier of course
Posted on: 21/06/2023

Very thorough, caring and knowledgeable. Thank you
Posted on: 07/06/2023

Friendly Staff and consultation went well.
Posted on: 15/07/2022

Very happy
Posted on: 07/07/2022

Friendly practice very helpful
Posted on: 20/04/2022

Great surgery
Posted on: 30/03/2020