Online Triage

An update on our triage platform

As you may all be aware by now, we recently introduced a new way of working which enables patients to request medical appointments and make administrative requests for sick notes for example using the online form.

We have been actively monitoring this change in procedure and as a result will be making some minor changes.  With effect from 12th March all medical online triage requests will be available on our website from 7.30am until 12pm noon.

After this time, you will not be able to access the triage form until 7.30 am the next working day. If after 12pm noon you believe your problem is urgent, please telephone the surgery. 

For all non-urgent requests made after 12 pm, patients will be signposted for them to access care elsewhere where appropriate, 

• Pharmacies are now able to see patients with coughs, colds, sore throats, earaches, infected insect bites, impetigo.
• The Walk in Centre in Norwich is open (7 am to 9 pm) for all acute minor illnesses and injuries. 
• GP Front Door – this service can be found at the NNUH and Queen Elizabeth Hospital Kings Lynn. 
• Community Urgent Eyecare Service, who deal with all sore, red, or painful eyes, loss of vision or foreign body in eyes.

We aim to respond to all medical requests within 48 hours.

If you cannot access the internet, or do not have a smartphone, you can call the surgery between 10am to 12pm noon. A Patient Service Advisor can then complete the online triage form for you on your behalf, alternatively paper copies of the form can be found in reception at the surgery. 

Published: Mar 7, 2025