Heidi Health AI Policy

 

< Back to policies & procedures

What is Heidi Scribe?

Heidi Scribe is an AI-powered dictation tool that assists healthcare professionals in creating clinical documentation, such as notes and referral documents, after your consultation. This helps ensure that your medical information is recorded accurately and efficiently.

How Does Heidi Scribe Work?

  • In Consultation Dictation: During your consultation, your GP will use Heidi Scribe to record the consultation and summarise notes for the system, describing the key aspects of your visit, diagnoses, and any required referrals.
  • AI Processing: The system uses AI to transcribe the spoken dictation into text, which your doctor reviews and finalises.
locked-computer
 
data-protection

What Data Does Heidi Scribe Use?

  • Audio Data from Consultation: Audio is recorded and the AI will recognise the words and the speakers to create a transcript.
  • Transcription Data: Text generated by the dictation is used to draft clinical notes and referral documents.
  • Data Storage: Temporary audio data from the dictation is deleted within days after transcription is completed.

Why Is Heidi Scribe Used?

  • Improved Accuracy: The system helps your GP document your care accurately and efficiently, reducing the chance of errors.
  • Efficiency: Streamlines the creation of notes and referring you for more care. Allowing your doctor or nurse to spend more time on patient care.

Limitations and Potential Issues

  • Transcription Accuracy: While highly accurate, the AI may occasionally misinterpret medical terms or nuances from the dictation. This is why your doctor, or nurse reviews and corrects the transcribed notes.
  • No Context from Consultation: The system relies on the memory of the clinician who may miss items that you relayed during your appointment.

How Is My Data Protected?

  • Data Security: All data is encrypted to prevent unauthorised access.
  • Access Control: Only authorised healthcare professionals involved in your care can access the transcription and notes.

What Are the Benefits to You?

  • More Time for Your Care: With streamlined documentation, your doctor can focus more on your needs during consultations.
  • Consistent Record Keeping: Helps maintain accurate and detailed records of your care.

How Can You Get More Information or Raise Concerns?

  • Contact your practice or the Data Protection Officer (emma.cooper35@nhs.net) if you have any questions or concerns.